Blue Cross and Blue Shield of North Carolina (Blue Cross NC) supports a long-term telehealth strategy driven by affordability, access and outcomes.
For the last two decades, Blue Cross NC has covered telehealth to lower costs, increase access and improve health for our members. From its inception through COVID-19, this innovative tool has proven to be a vital part of medical workflow, ensuring patients receive the care they need.
After the pandemic recedes, there is no question if we will cover telehealth. However, mandates around coverage parity will limit the opportunities that patients, providers and payers have to create the right telehealth policy. House Bill 149: Improving Access to Care Through Telehealth attempts to establish a one-size-fits-all solution that will be counterproductive to improving health outcomes and lowering health care costs. To care for and best serve all North Carolinians, telehealth policies must be evidence-based and flexible.
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