Auto Insurance Claims Satisfaction at a Record High During Pandemic

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Auto insurers used the decline in auto damage claims during the COVID-19 pandemic as an opportunity to refine their claims processes, and customers have noticed. According to the J.D. Power 2020 U.S. Auto Claims Satisfaction Study, the customer services improvements have led to  record-high  customer satisfaction. These improvements include ensuring that representatives are always immediately […]

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ISO Business Auto Form and Endorsement Revisions

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Effective November 1, 2020, Insurance Services Office (ISO) is introducing 19 new endorsements for its business auto program. Many of these changes are the result of requests from IIABA’s Technical Affairs Committee. Following is a brief description of each of … Source link […]

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Policyholder Dividends Soar as Auto Insurers Respond to Pandemic

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Policyholder dividends have more than tripled so far this year, due largely to approximately $14 billion auto insurers have returned to policyholders in response to reduced driving and fewer accident claims related to the COVID-19 pandemic. According to National Association of Insurance Commissioners (NAIC) data from Standard & Poor’s Global Market Intelligence, insurers issued $4.8 […]

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