Insurance agents play a key role in the insurance business. Integrating four dimensions—partner, growth seeker, collaborator and entrepreneur—they provide a personalized experience for customers and are excited to expand the business into new markets. In North America, Accenture research found that investments in customer experience and distribution innovations offer the highest return on investment. That’s why we recommend insurers focus on investing in innovations that will enable agents to do their best across the…

How to empower the agent as a growth seeker



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